Refund policy

Refund & Returns Policy

Thank you for supporting the Good Friday Appeal through your merchandise purchase. Every item helps make a difference for sick kids and their families.

Please read our policy carefully before purchasing.

Change of Mind

We do not offer returns or refunds for change of mind.

Please choose carefully before completing your purchase, as we are unable to accept returns for:

• Plush toys

• Tea towels

• Hats

• Tote bags

• Pins

We also do not offer exchanges, as our merchandise range does not include size variations.

Damaged, Faulty or Incorrect Items

We will happily replace or refund an item if:

• It arrives damaged

• It is faulty

• You receive the wrong item

Please inspect your order upon delivery and contact us within 7 days of receiving your item if there is an issue.

To report a problem, please email shop@goodfridayappeal.com.au and include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

We’ll review the issue and work with you to resolve it as quickly as possible.

Australian Consumer Law

Nothing in this policy excludes your rights under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you have any questions about your order, please contact us at
shop@goodfridayappeal.com.au

Thank you for supporting the Good Friday Appeal.