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Review our most frequently asked questions.
Order queries
Where is my order?
A dispatch email is sent at time of dispatch which includes a tracking link.
What can I do if my order is going to the wrong address?
If you’re experiencing any issues with your order, please either contact Brand Services via email gfa@brandservices.com.au or alternatively, contact Good Friday Appeal either via email shop@goodfridayappeal.com.au or call 03 9292 1166.
Where is my order confirmation?
A payment confirmation email is sent at time of payment.
A confirmation email is sent at the time your order has been received by the warehouse.
What should I do if my order is missing?
A dispatch email is sent at time of dispatch which includes a tracking link.
If you’re experiencing any issues with your order, please either contact Brand Services via email enquiries@brandservices.com.au or alternatively, contact Good Friday Appeal either via email shop@goodfridayappeal.com.au or call 03 9292 1166.
Delivery
Do you ship to PO Boxes?
Yes.
What delivery options do you offer?
Standard postage.
- Standard Shipping – $15
- Free Standard Shipping on orders over $150
How can I track the status of my order?
A dispatch email is sent at time of dispatch which includes a tracking link.
Do you offer click and collect?
Not at this time.
Returns and refunds
How do I return an item?
We do not offer returns for change of mind on Good Friday Appeal merchandise, including plush toys, tea towels, hats, tote bags and pins.However, if your item arrives damaged, faulty, or incorrect, please contact us at shop@goodfridayappeal.com.au.
You can review our returns and refunds here.
Can I exchange an item?
We do not offer exchanges on Good Friday Appeal merchandise.
Our product range — including plush toys, tea towels, hats, tote bags and pins — does not include size variations, and we are unable to process change-of-mind exchanges.
If your item arrives damaged, faulty or incorrect, please contact us at shop@goodfridayappeal.com.au and we’ll work with you to resolve the issue as quickly as possible
Where’s my refund?
Contact Good Friday Appeal either via email shop@goodfridayappeal.com.au or call 03 9292 1166.